The Century 21 M&M and Associates Connections program takes the worry out of selecting a firm to provide reliable home maintenance, service, repairs and recommendations.
Think of it as a trusted family member recommending to you a plumber they’ve used for years.
The Connections program replaces guesswork with reputable, licensed and insured vendors. The program provides Century 21 M&M buyers, sellers and agents with qualified service providers.
Monte Hoover of Gillespie’s Abbey Carpets & Flooring in Fairfield said it’s not easy to make the Connection’s exclusive list. “They do a thorough background check and check with your customers,” said Hoover.
The long list of qualified services offered includes carpet care, painting, landscape services, electrical work and plumbing. Other services include includes mortgage financing, property management, insurance and recommending doctors and dentists.
Lloyd, based in Vacaville, said Connections taps into Century 21 M&M’s more than 750 associates for referrals and recommendations of quality businesses. The businesses, which Lloyd calls “partners,” are then investigated, including confirmation of a business license and the proper insurance.
The firms that pass the investigation sign a one-year contract. Lloyd said the one-year contract ensures the firm continues to produce quality work. A provision in the contract also allows Connections to terminate the relationship if there is a decline in quality or service.
“We have had to remove some vendors in the past,” said Lloyd.
The high standards set by Connections makes it time consuming to build up a list of preferred contractors. “We’re always looking for the right vendor,” said Lloyd.
While the program is well established in Solano County, it debuted in the Central Valley just three months ago. Lloyd said the Central Valley has about a dozen vendors, with a goal reaching 50.
“We’re talking about a huge area — Lodi to Fresno,” he said. “We need to have enough vendors to cover those areas.”
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